At Alpin Action, we want you to be completely satisfied with your outdoor gear purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags and labels must be attached
  • A proof of purchase or order number must be provided

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Airbags (safety equipment)
  • Coltelli (knives)
  • Corde da lancio (climbing ropes)
  • Calzature (footwear) that show signs of wear
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange (use the template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in the original packaging
  5. Ship the item back to our warehouse (return shipping costs are the customer’s responsibility)
  6. Wait for processing – we’ll inspect your return and process your refund or exchange

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Alpin Action Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name], [Size/Color if applicable], [Quantity]
– [Repeat for additional items]

Reason for return/exchange: [Please specify]

For exchanges, I would like:
– [New Product Name], [Size/Color if applicable], [Quantity]

Please let me know the next steps for completing this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Note: International returns may be subject to customs fees and import duties, which are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CET

Thank you for choosing Alpin Action for your outdoor adventures!